![H&M continues focus on multichannel customer experience as it expands in developing markets and cuts its store presence in markets including Europe - Strategy and Innovation - InternetRetailing H&M continues focus on multichannel customer experience as it expands in developing markets and cuts its store presence in markets including Europe - Strategy and Innovation - InternetRetailing](https://content.internetretailing.net/AcuCustom/Sitename/DAM/044/HM_delivery_bike_Main.jpg)
H&M continues focus on multichannel customer experience as it expands in developing markets and cuts its store presence in markets including Europe - Strategy and Innovation - InternetRetailing
![H&M Customer Service a Twitter: "We apologize again for having fallen short of your expectations. We appreciate your feedback, and we have replied to your DM. We look forward to hearing from H&M Customer Service a Twitter: "We apologize again for having fallen short of your expectations. We appreciate your feedback, and we have replied to your DM. We look forward to hearing from](https://pbs.twimg.com/media/DuJOhHDW4AAAecp.jpg)
H&M Customer Service a Twitter: "We apologize again for having fallen short of your expectations. We appreciate your feedback, and we have replied to your DM. We look forward to hearing from
![H&M wraps up a year of technology and store tests as it looks to improve customer experience | AI & Machine Learning | Technology H&M wraps up a year of technology and store tests as it looks to improve customer experience | AI & Machine Learning | Technology](https://technologymagazine.com/sites/default/files/styles/ma/public/H%252526M%252520Hammersmith.jpeg?itok=bkF0SzyK)
H&M wraps up a year of technology and store tests as it looks to improve customer experience | AI & Machine Learning | Technology
![H&M opens a new miniature flagship in the heart of Berlin, blending physical and digital shopping with a carefully curated, tech-led and customer-centric shopping experience – Microsoft News Centre Europe H&M opens a new miniature flagship in the heart of Berlin, blending physical and digital shopping with a carefully curated, tech-led and customer-centric shopping experience – Microsoft News Centre Europe](https://3er1viui9wo30pkxh1v2nh4w-wpengine.netdna-ssl.com/wp-content/uploads/prod/sites/93/2019/10/Untitled-2-1024x682.png)